At Elite North Music Store, we strive to provide high-quality books and excellent service. Below is our return and cancellation policy.

1. Order Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • If the order has been shipped, cancellation is not possible, and customers must follow the return process.

2. Return Policy

We accept returns under the following conditions:

  • Damaged or Defective Items: If you receive a damaged book, report it within 7 days with photos for a replacement or refund.
  • Incorrect Item Received: Notify us within 48 hours for an exchange.
  • Change of Mind: Returns for unopened books are accepted within 7 days, but return shipping costs must be covered by the customer.

3. Non-Returnable Items

  • Digital books (eBooks and audiobooks).
  • Opened or used books unless they are defective.
  • Gift cards and clearance items.

4. Return Process

  • Email [email protected] with your order details and reason for return.
  • Ship the item back following our provided instructions.
  • Refunds (if applicable) will be processed within 7-14 business days to the original payment method.

5. Exchange Policy

Exchanges are only allowed for defective or incorrect items.

For assistance, contact [email protected].